Frequently Asked Questions

What Is The Processing Time?

Currently, the processing time (excluding shipping time) is 2-3 business days to get your order packaged and dropped off at USPS.
Do You Ship Worldwide?

No, currently Celestial Crystals & Rooted Herbals only ships within the United States.
About Our Donations To Help The Whales And Dolphins In Need

10% of the profit made from every order will be donated to help whales and dolphins in need, through the Whale and Dolphin Conservation USA. They have several projects constantly in the works, from research to restoring a group of orcas main food supply to providing better protection for orcas and dolphins in their natural environment. Check out there website: https://us.whales.org
Are Our Crystals Ethically Sourced?

All crystals in our shop are consciously sourced. I work with trusted sources and family-owned business’s who allow me to individually choose every crystal in my shop.
What Happens If My Package Arrives With Missing/Damaged Items?

I package all orders extremely carefully to ensure the products will not be damaged. However, if an item is damaged you will need to contact your local post office. If an item is missing from your package, please contact me within 24 hours of receiving your package, with your order number, and I will be happy to help.